Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT, cybersecurity and Prometheus for Nigerian healthcare organisations
Clinics, laboratories and care providers depend on systems that are available when patients arrive and protect the health data they hold. We manage that technology so your staff can focus on care.
Challenges we see
Clinics, diagnostic labs, allied health and community care providers carry business pressures plus sensitive health records.
Downtime that affects patients
System or network failures delay appointments and results; grid outages hit harder.
Health data everywhere
Clinical and lab systems, email, drives, scanners, messaging apps and phones, weakly audited.
Ransomware and phishing
Valuable records, and downtime that creates pressure to pay.
Ageing, unmanaged devices
Diagnostic workstations, shared front-desk PCs and personal devices, hard to patch and monitor.
Fragmented vendors
Records, internet, phone and equipment suppliers each own part; nobody coordinates them.
Growing virtual care
Video visits, portals and secure messaging need the clinic's privacy controls.
More on these challenges
- When the records system, lab system, scheduling tool or network fails, appointments back up and results are delayed. Grid outages make this worse where power backup is not planned.
- Records often sit in many places with broad access and weak audit trails.
- Healthcare is a frequent target because records are valuable.
How Promatics helps
Managed IT gives you one accountable team for daily IT, coordinating your clinical system, lab and equipment vendors so staff are not caught in vendor roulette when something breaks.
24/7 help desk
Remote, for managed-service clients; priorities and response targets in the agreement.
Networks and power
Segmented clinical devices, separate guest Wi-Fi, redundant links; UPS, inverter or solar backup.
Licences and hardware
Procurement, inventory and records of every device holding health data.
Layered security
MFA, endpoint detection, email filtering, encryption and logging, aligned with NIST CSF.
Secure collaboration
Microsoft 365 with data loss prevention and access policies suited to health data.
Backups you can restore
Tested regularly.
A virtual CIO handles assessments, gap analysis and projects; compliance readiness documents safeguards, access controls and breach response.
What this also covers
- Networks include reliable links between sites and power backup for the network and critical devices.
- Cabling and phone systems for new clinics and renovations.
- On-site systems maintenance and installations where your service agreement includes on-site work.
AI under strict controls. AI drafts letters, summarises long records and reads referral and intake forms. Through AI governance we keep health information out of unapproved tools and design clinician or staff review into every workflow. Records that must stay in your environment can use open-weight models on your servers.
Nigerian regulatory and operating context
| Area | What applies |
|---|---|
| Data protection | Health data is sensitive personal data under the NDPA 2023, enforced by the NDPC: a lawful basis, tighter safeguards, impact assessments for high-risk processing, registration for larger processors, and risky breaches notified within 72 hours of becoming aware. |
| Confidentiality | The National Health Act 2014 sets confidentiality duties for information about users of health services; the Federal Ministry of Health and state ministries of health issue further guidance. |
| Public facilities | NITDA guidelines and the Nigeria Cloud Computing Policy, including local hosting expectations for government data. |
| Virtual care | Video and messaging platforms meet in-person privacy and security expectations; professional bodies set remote-care expectations. |
| Data location | Many prefer to keep health data in Nigeria, which has no major public cloud region: use local data centres in Lagos or Abuja, or regions abroad chosen under the NDPA's transfer rules. Contracts and support access matter as much as location. |
General information, not legal advice. We help you prepare and document safeguards; we do not certify compliance.
Prometheus for healthcare
The web-based, highly configurable healthcare edition of Prometheus ERP runs a lab or clinic workflow end to end in real time, from sample collection to diagnosis and patient history, in one place:
- Patient details
- Appointments and consults
- Encounters with consultation documents
- Assessments and prescriptions
- Medical coding
It runs alongside Prometheus accounting, inventory, purchasing and HR, on-premises, in a local data centre or in a cloud region abroad.
Services for healthcare
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Privacy and compliance readiness
Privacy and security practices ready for regulators, clients, auditors and insurers, gaps fixed before anyone asks.
Prometheus ERP
Promatics' own ERP on open-source ERPNext: industry editions, Nigerian configuration, delivered and supported by Promatics.
Backup and disaster recovery
Tested backups and a written recovery plan, so outages, ransomware or mistakes do not stop you.
AI governance and security
Policies, risk assessments, shadow AI discovery and security testing, with AI controls you can explain.
Related
Prometheus ERP deployment for Ejemen Diagnostic and Ambulatory Center (Nigeria)
Promatics deployed Prometheus for Ejemen Diagnostic and Ambulatory Center, a Benin City diagnostics and outpatient clinic.
Data breach reporting under the NDPA
The main NDPA breach obligations, the risk test, and the response sequence and records to prepare.
Microsoft 365 security baseline
The Microsoft 365 settings most small and mid-sized organisations need, from Microsoft's guidance, with a checklist.
Talk to us about your clinic or lab
Tell us which systems your staff rely on and what worries you about privacy and downtime. We will suggest a practical first step.