Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Managed IT & Support
Network and connectivity services
Every application, call and cloud service depends on the network. We design, deploy and manage networks and internet links, from one office to many sites, with monitoring, documentation and remote or on-site fixes.
Who this service is for
A good fit if
- Wi-Fi drops, the internet slows at busy times or remote staff struggle to connect.
- Power cuts or a single internet link regularly stop work, and nobody has planned for it.
- No current network diagram, unknown out-of-support equipment, or a firewall unreviewed in years.
- You are opening, moving or linking sites, or domains or SSL certificates expired unexpectedly.
What is included
- Assessment and inventory of equipment, connections and configurations
- Design: topology, segmentation, Wi-Fi coverage and redundancy
- Firewall, switch, wireless and VPN configuration and deployment
- Internet planning, provider coordination, second provider or 4G/5G failover
- 24/7 monitoring for managed-service clients, with alerts and reports
- Domain and SSL renewals; diagrams and configuration backups kept current
What this service is
Everything that connects your people to each other, to your systems and to the internet. We deliver it as a project (a new office, a firewall replacement) or as ongoing management within managed IT services, where it is a core service in every fully managed agreement.
Wired
Switches, VLANs and power over Ethernet for phones, access points and cameras.
Wireless
Coverage planning, secure authentication and separate guest access.
Firewalls and remote access
Perimeter security, VPNs and secure access for remote staff.
Internet
Providers compared, installs coordinated, a second provider or 4G/5G failover so one outage does not stop work.
Multi-site
Secure links between offices, warehouses and data centres.
Power backup
Switches, firewalls and access points checked for UPS or inverter power: grid outages often cause network downtime.
Designed, not grown
Topology, the layout of a network, decides how reliable and manageable it is, so we design deliberately rather than adding one device at a time. We fit the structure to your buildings, sites and growth plans, then segment staff, guests, phones, cameras and critical systems so a fault or attacker cannot spread far.
Common network designs
| Design | How it works | Suits |
|---|---|---|
| Star | Devices connect to a central switch | Most offices; easy to troubleshoot |
| Tree | Connected star networks in a hierarchy | Larger buildings, several floors |
| Hub | Branch sites connect back to a central location | Multi-site organisations |
| Linear (bus) | Devices share one line | Some older or industrial setups |
Remote and hybrid work
Hybrid work loads internet links, VPNs and cloud access, and widens what attackers can target. Staff connect securely without slowing down: VPNs or zero-trust access where it suits, multi-factor authentication on every remote connection, and clear home-network guidance. Tracked domain and certificate renewals mean websites and services never fail because something expired. Network security overlaps with our cybersecurity services: threat detection, email security and security assessments.
Delivery
How the work is delivered
Assess
We document equipment, connections, configurations and performance, and find risks and bottlenecks.
Output: Network assessment and diagram.
Design
Topology, segmentation, Wi-Fi, security and connectivity, with options and estimates.
Output: Design and bill of materials.
Deploy
Configured, installed and tested in planned change windows to limit disruption.
Output: Working network, test results.
Manage
Monitoring, firmware, configuration and user-access updates; incidents fixed remotely or on site.
Output: Availability, capacity, security reports.
Scope at a glance
Not included unless agreed
- Equipment, cabling materials and licences, quoted separately; provider service charges
- Physical cabling installation, unless scoped in writing
- Building or electrical work
What we need from you
- Admin access to firewalls, switches, access points and provider portals
- Provider, registrar and certificate account details; floor plans for Wi-Fi surveys
- A contact at each site for physical access
Before handover
- Configurations backed up before and after every change; firewall rules pruned
- Wi-Fi coverage and throughput tested where people actually work
- Diagrams and credentials stored securely; domain, certificate and contract renewals tracked
What affects the cost
- Sites, users, devices and building size
- Wi-Fi coverage and existing equipment's age
- Redundancy: backup internet, UPS or inverter capacity
- Security: segmentation and remote access
No package prices: estimates in naira from an agreed scope, taxes shown separately.
Questions buyers usually ask
Which network equipment do you work with?
Cisco, Sophos, WatchGuard, Extreme Networks, Dell Technologies and VMware virtualised networking. We recommend business-class equipment from authorised channels. Naming vendors implies no partnership with them.
Can you help us choose an internet provider?
Yes. We compare options at your address, coordinate installation and add backup connections where needed, such as fibre with a second provider or 4G/5G failover. The provider bills its service charges.
Do you manage networks at more than one location?
Yes, over site-to-site VPNs or other secure links, planned so shared systems stay up if one site's internet fails. Extra locations increase network management charges.
What happens when the network goes down?
Managed-service clients have 24/7 monitoring, so many problems are caught before users notice. We fix remotely where possible and on site when needed. Response targets are set in the service agreement.
Related
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Data centre and hosting
Servers, applications and websites hosted, set up and managed, with local and overseas locations weighed.
Is your network holding you back?
Tell us about your sites, your connections and what keeps going wrong. We will arrange a network conversation.