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Our approach

How we work

A standards-based way to run and change technology: stable, secure and aligned with your business.

Managed services, onboarding to steady state

  1. Discover and assessUsers, devices, network, internet links, power backup, cloud, apps, vendors, risks; urgent issues flagged.
  2. Service agreementIn writing: coverage, hours (24/7 for managed-service clients), P1 to P4 priorities, response targets, responsibilities, reporting.
  3. OnboardMonitoring agents, documentation, security baselines, backup checks, vendor contacts; staff know how to reach support.
  4. OperateProactive monitoring, patching, help desk, vendor coordination, security operations.
  5. Review and planRegular vCIO business reviews: performance, risks, budget, roadmap.

Projects

Scope first

Deliverables, exclusions, dependencies, acceptance tests, timeline and estimates in naira (or US dollars where a licence or service is priced in dollars) agreed before work starts.

Build safely

Staging and test environments where possible, change control, rollback plans for significant changes.

Test

Against the agreed criteria, with the evidence shared.

Hand over

Documentation, training and admin access in your organisation's name; optional managed support afterwards.

Governance and security

Least privilege

Individual access you review and revoke at any time.

Vaulted credentials

Kept in secure vaults, never sent by email.

Logged changes

Reviewed; major changes scheduled with you.

Your data

Handled under the Nigeria Data Protection Act 2023 and our privacy policy.

A named account contact. Direct access to support; material changes to cost, schedule or risk raised in writing first.
Service

Managed IT services

One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.

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Frequently asked questions

Answers to common questions about Promatics managed IT, co-managed IT, 24/7 support, cybersecurity, Prometheus ERP, pricing and how we work with organisations.

Have a project or a problem to talk through?

Tell us what you are trying to fix or build. We will reply to arrange a conversation, and you will know whether we are a good fit before any proposal.

Discuss your project