Telemedicine and virtual care platforms for Nigerian providers

Challenges we see

Virtual care has moved from a stopgap to a lasting part of how care is delivered in Nigeria. Providers and digital health companies building or running it tend to face:

• Patchwork tools. Consumer video and messaging apps, separate booking tools, email and paper are stitched together, creating privacy gaps and duplicate data entry.
• Integration with clinical systems. Virtual visits need to write back to the patient record system, trigger billing and send prescriptions or lab requests, and each system offers different integration options.
• Privacy and security by design. Health information flows through video, chat, file uploads and mobile devices, so encryption, identity checks, audit logs and hosting location all matter from day one.
• Patient experience and accessibility. Older patients, patients in areas with limited bandwidth, mobile-first users and people using assistive technology all need to be able to use the service.
• Clinician adoption. If the platform adds clicks, clinicians go back to the phone.
• Reliability. A virtual clinic that fails at nine in the morning has a full waiting room with nowhere to go, and grid power or network interruptions are a routine risk to plan for.

How Promatics helps

We build and support virtual care technology end to end:

• Telehealth apps and web platforms. Our web application development and mobile app development teams design and build patient booking, intake forms, video consultations, secure messaging, document upload and follow-up workflows, with clinician and administrator views. Designs are tested with real patients and staff before launch, including on low-bandwidth mobile connections.
• Integration. Through business system integration we connect the platform to patient record systems, scheduling, payment and billing systems using the interfaces each vendor supports, so information is entered once.
• Hosting. Our cloud services team deploys platforms in local data centres or cloud regions abroad, chosen in line with the NDPA and any sector rules, with monitored infrastructure, backups and documented recovery procedures.
• Security. Our cybersecurity services cover secure development practices, multi-factor authentication for staff, encryption in transit and at rest, logging, vulnerability testing and a layered security stack aligned with recognised frameworks such as the NIST Cybersecurity Framework.
• Data protection readiness. Data protection and compliance readiness helps you prepare data protection impact assessments, data flow maps and breach response procedures.

For the clinic side, we also provide managed IT: a fully remote, 24/7 help desk for managed-service clients, system design and networking, software licence management, hardware procurement and inventory, cabling and phone systems, and on-site systems maintenance where your agreement includes it. A virtual CIO provides strategic assessments, gap analysis and project management as your virtual care programme grows.

Nigerian regulatory and operating context

• Health data and confidentiality. Under the Nigeria Data Protection Act 2023 (NDPA), health data is sensitive personal data, and the National Health Act 2014 sets confidentiality duties for health information. Platforms should support access logging, consent tracking and breach notification, including notifying the Nigeria Data Protection Commission within 72 hours of becoming aware of a breach likely to risk people's rights and freedoms.
• Data protection obligations. Digital health companies are likely to be data controllers or processors under the NDPA, with duties such as a lawful basis for processing, data subject rights, data protection impact assessments for high-risk processing and, depending on scale, registration with the NDPC.
• Professional regulation. Professional regulatory councils, such as the Medical and Dental Council of Nigeria, set expectations for how practitioners consult patients remotely, including consent and documentation. Your platform should make those steps easy to follow.
• Software as a medical device. Software intended to diagnose or treat may fall under medical device requirements overseen by NAFDAC and the Federal Ministry of Health. We flag this early so you can get regulatory advice.
• Data location. There is no major public cloud region in Nigeria, so hosting is a choice between local data centres and regions abroad. The NDPA's rules on transfers outside Nigeria apply, and contracts and support access matter as much as where the servers sit.

This is general information, not legal advice. We do not certify compliance.

Prometheus for virtual care operations

The healthcare edition of Prometheus ERP manages patient details, appointments and consults, patient encounters, assessments, prescriptions and medical coding in one place, and can serve as the operational back end behind a virtual care front end.