Network and connectivity
Design, deployment and management of the wired, wireless and internet connections your organisation depends on.
Industries
Network engineering, systems and support for Nigerian ISPs and telecom providers
Independent and regional ISPs keep communities connected with small teams and plenty of infrastructure. We extend your team with network engineering, back-office systems, software and security, so subscribers stay online and billing stays accurate.
Challenges we see
Independent ISPs, fixed wireless operators, fibre builders and regional providers carry carrier-grade duties on small-business resources.
Small teams, big networks
A few engineers run towers, fibre, core routing, customer equipment and office IT.
Disconnected OSS/BSS
Manual steps between subscriber, billing, provisioning, monitoring, ticketing and accounting systems: slow activations, billing errors.
Growth from new builds
New estates, towns and rural areas quickly add sites, subscribers, reporting; each needs power and backhaul.
Attacks aimed at providers
DDoS, compromised customer routers, credential theft and ransomware target ISPs as infrastructure.
Always-on expectations
Subscribers want service and answers at any hour; outages go public within minutes.
How Promatics helps
We work alongside your team, not instead of it.
Network engineering
Design reviews, routing, switching, wireless planning, firewalls, documentation; hub, tree, star or mesh topologies.
Co-managed IT
Patching, monitoring, backups and staff support, so engineers focus on the network.
OSS/BSS integration
Subscribers, provisioning, billing, payments, ticketing, accounting: activations, suspensions, invoices in one process.
Custom tools
Portals, coverage and availability checkers, installer apps, dashboards where off-the-shelf tools fall short.
Security
Layers aligned with frameworks such as NIST CSF, hardened management access, logging, incident response planning.
Extra hands
Engineers or developers for build phases and projects.
For your own office, managed IT adds a remote 24/7 help desk for managed-service clients, with response targets in the agreement.
More detail
- Network work covers equipment from vendors such as Cisco, Sophos, WatchGuard, Extreme Networks and Dell, and topologies grow with your footprint.
- Office IT also includes system design and networking, licence management, hardware procurement and inventory, cabling and phone systems, and on-site maintenance where your agreement includes it.
- We open and escalate tickets with equipment manufacturers and upstream carriers.
- A virtual CIO provides strategic assessments, gap analysis and project management.
AI agents can triage internal tickets, gather diagnostics and prepare routine provisioning for an engineer to approve, every action logged.
Nigerian regulatory and operating context
| Topic | What applies |
|---|---|
| NCC oversight | Telecom and internet service providers operate under the licensing and regulation of the Nigerian Communications Commission (NCC). Confirm your licence category, conditions and reporting duties with the NCC and your advisers. |
| Consumer rules | The NCC publishes consumer protection rules and rules on unsolicited messages, including the Do-Not-Disturb service. |
| Critical infrastructure | Operators of critical national information infrastructure have security and incident-reporting duties under the Cybercrimes Act (as amended) and to ngCERT. Track what applies to you with advisers; build sound security now. |
| Funding programmes | Public or development-finance broadband programmes may require reporting on build progress and service levels. |
| Data protection | Subscriber information is personal data under the Nigeria Data Protection Act 2023 (NDPA), enforced by the Nigeria Data Protection Commission (NDPC): notify it within 72 hours of becoming aware of a breach likely to risk individuals' rights and freedoms; rules apply to transfers outside Nigeria. |
Portals, billing, messaging and reporting systems need to support all of this.
General information, not legal or regulatory advice. Confirm your obligations with the NCC and your advisers.
Services for isps and telecom
Co-managed IT
Extends your internal IT team with patching, routine work and projects, while your staff keep ownership.
System integration
Connect your applications so data is entered once, moves reliably, and failures are caught, not lost.
Custom software
Business applications for processes packaged software handles poorly, integrated with your systems and owned by you.
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
AI agents
AI agents complete routine process steps across your systems, with approvals and a full audit trail.
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Talk to us about your network and systems
Tell us about your footprint, your core systems and where your team is stretched. We will suggest a practical first step.