Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT, guest Wi-Fi and payment security for Nigerian hospitality and tourism businesses
Guests notice when the Wi-Fi drops, the card terminal stalls or a booking goes missing. We keep the technology behind hotels, restaurants and tourism operations reliable and secure, through busy seasons and quiet ones.
Challenges we see
Hotels, resorts, restaurants, attractions and tour operators face guests, so technology problems show immediately.
Disappointing Wi-Fi
Coverage gaps, slow speeds, failing captive portals; a power cut can take the network down.
Payments everywhere
Front desk, restaurants, gift shops, online bookings, mobile terminals: each a card data risk.
Systems apart
PMS, POS, booking engines, channel managers, OTAs, loyalty and accounting reconciled by hand.
Seasonal turnover
Accounts, devices and training set up and removed fast each season.
Remote locations
Lodges, parks and attractions with limited connectivity, unreliable grid power and no local IT.
Fraud and phishing
Booking scams, fake invoices and ransomware aimed at busy operators.
How Promatics helps
Managed IT: one accountable provider for daily IT, coordinating your PMS, POS and internet vendors.
24/7 help desk
For managed-service clients, suiting evenings, weekends and holidays; response targets in the agreement.
Guest and staff networks
Wi-Fi for coverage and capacity, segmented from staff, payment and building systems.
Layered security
Aligned with NIST CSF, with extra attention to payment systems.
Connected systems
PMS, POS, booking and accounting, so revenue, occupancy and inventory reconcile.
Guest apps
Booking, ordering and loyalty apps; online gift cards, packages and merchandise.
AI assistants
Answer guest and staff questions from approved policies and property information only.
Remote properties get backup internet links (fibre plus a second ISP or 4G/5G failover) and UPS or inverter backup for the network core.
More detail
- The help desk is fully remote, with priorities and response targets set in the service agreement.
- Software licence management across PMS, POS, back-office and productivity tools; hardware procurement and inventory for front-desk PCs, tablets, kitchen displays and receipt printers.
- Cabling and phone systems for renovations, new outlets and guest room phones; on-site systems maintenance where your service agreement includes on-site work.
- AI assistants are written (website or staff intranet) and your team handles anything unusual.
- A virtual CIO provides strategic assessments, gap analysis and project management.
Peak season: managed-service clients have 24/7 help desk access, and a virtual CIO plans upgrades and major changes around your off-season.
Nigerian regulatory and operating context
| Area | What applies |
|---|---|
| Card payments | PCI DSS at the level your acquirer sets. Point-to-point encryption, tokenisation and segmentation can shrink scope. Gateways and terminals operate within CBN rules for payment service providers. We help you prepare; your acquirer and qualified assessors confirm compliance. |
| Guest privacy | The NDPA 2023, enforced by the NDPC, covers identification, stay history and preferences. Collect only what you need, keep it secure, and note the transfer rules when overseas booking or cloud platforms hold guest data. |
| Marketing | Promotional emails and texts follow NDPA consent rules for direct marketing and NCC rules on unsolicited messages, with a working opt-out. |
| Accessibility | Booking websites and apps should be accessible; the Discrimination Against Persons with Disabilities (Prohibition) Act 2018 sets a general duty without a web standard, so target WCAG 2.2 AA. |
| Taxes | VAT (7.5 %), withholding tax and any state or local levies for your venue, which vary by state. |
General information, not legal advice. Confirm your obligations with your acquirer, accountant and legal advisers.
Services for hospitality and tourism
Network and connectivity
Design, deployment and management of the wired, wireless and internet connections your organisation depends on.
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
System integration
Connect your applications so data is entered once, moves reliably, and failures are caught, not lost.
Mobile app development
One app from idea to App Store and Google Play, improved with evidence from real use.
Generative AI development
Custom AI assistants that answer from your approved documents and data, with sources, permissions and testing.
Related
Technology implementation in hospitality
How hospitality businesses can choose, connect and roll out POS and back-office systems without disruption.
Loyalty and rewards apps customers actually use
What makes a rewards app worth opening, the integration behind it, and Nigerian consent rules.
Future-proofing payment gateway integration
Connect payment gateways so payments stay secure, reconcile cleanly and adapt as Nigerian options change.
Talk to us about your property or venue
Tell us about your locations, your seasons and the systems your front-line staff use every day. We will suggest a practical first step.