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Managed IT & Support

IT staff augmentation

Need more IT capacity, not a new provider? We place IT professionals with your team for a set period or project, working to your priorities and processes, backed by Promatics for continuity.

Discuss your project How the work is delivered

A good fit if

  • A Microsoft 365 migration, device refresh, office move or seasonal peak needs extra hands.
  • Someone is on leave (parental, sick or holiday) and the work cannot wait.
  • You lack a skill, like networking or cloud administration, for defined work.
  • A permanent hire is too slow or unjustified, and your IT lead keeps direction.

What is included

  • Written role description: skills, duties, hours, reporting line, duration
  • Matched help desk, network, field or project professionals
  • Onboarding: access, tools, security policies and introductions
  • Regular check-ins with your lead on progress, fit, workload
  • Wider-team backing for escalations; absence cover where agreed
  • Documentation of the work, handed over at the end

What this service is

Why hire for every gap? Draw on professionals with different skills, without a long recruitment process, and scale back when the work is done. For organisations of any size, shaped to your budget.

Roles we provide

The skills behind our managed services. Tell us what you need; we will say honestly if we can fill it.

Technical implementation

New systems, rollouts and upgrades, deployed with your team.

Help desk

User requests, desktop support, first-line fixes. See IT help desk.

Systems administration

Servers, cloud services and devices patched and running.

IT consulting

Senior advice on planning, architecture and vendors.

Network support

Firewall, switching, Wi-Fi and connectivity. See network services.

Field support

On-site installs, moves and hardware fixes at your locations.

What Promatics handles

You direct the work; we handle the engagement. Scheduling, time records, invoicing and support, cover where the agreement provides, and a replacement if you flag a poor fit early. Our wider team takes escalations, so specialist questions do not stall your project.

Professionals follow your privacy practices and your obligations under the Nigeria Data Protection Act 2023 (NDPA). Teams across several sites or shifts? Tell us at the start, so working patterns go into the role description.

Delivery

How the work is delivered

  1. Define the need

    We agree role, skills, duration, hours, location and how success is judged.

    Output: Role description and proposal.

  2. Match and onboard

    You confirm the skilled professional we propose; we arrange access, tools, introductions and a policy review.

    Output: Placement and onboarding checklist.

  3. Work and review

    Work under your direction, with regular check-ins between your lead and us.

    Output: Progress notes and adjustments.

  4. Wrap up

    Work documented and handed over; access removed at the end.

    Output: Handover notes, access removal confirmed.

Scope at a glance

Not included unless agreed

  • Outcomes of work you direct, unless scoped as a project
  • Hardware, software, licences, and permanent placement or recruitment
  • Work outside the role description, unless changed in writing

What we need from you

  • A named lead who directs work and approves priorities
  • Accounts, equipment and access ready by the start date
  • Security, use and confidentiality policies; hours and on-site needs

Before handover

  • Every placement starts from a written role description and agreed hours
  • Your security policies apply; access fits the role and ends promptly
  • Work documented in your systems; fit concerns addressed quickly

What affects the cost

  • Skills and seniority required
  • Duration and hours per week
  • Whether on-site work is needed, and where
  • After-hours or on-call needs; start urgency

No package prices: estimates in naira from an agreed scope, taxes shown separately.

Questions buyers usually ask

How is this different from co-managed IT?

Augmentation adds a professional to your team, under your direction, for a set period. With co-managed IT, we take ongoing responsibility for agreed areas, such as patching and monitoring, with our own tools, which often suits routine work better. Some use both.

Who directs the work?

You do. Your IT lead sets priorities and reviews the work day to day. We manage the engagement, back the professional on escalations and cover absences as the agreement provides.

Can the work be done on site?

Yes. Remote, on site or a mix, depending on the role, with on-site work arranged in the agreement.

Need extra IT capacity?

Tell us about the role, the skills needed and for how long. We will reply to arrange a conversation.

Discuss staff augmentation