Network engineering, systems and support for Nigerian ISPs and telecom providers

Challenges we see

Independent ISPs, fixed wireless operators, fibre builders and regional telecom providers carry carrier-grade responsibilities with small-business resources:

• Small teams, big networks. A handful of engineers maintain towers, fibre, core routing and customer equipment while also running the office IT.
• Back-office systems that do not connect. Subscriber management, billing, provisioning, network monitoring, ticketing and accounting (the OSS/BSS stack) often need manual steps between them, which slows activations and creates billing errors.
• Growth from new builds. Expansion into new estates, towns and rural areas adds sites, subscribers and reporting obligations quickly, and every remote site needs reliable power and backhaul.
• Attacks aimed at providers. DDoS attacks, compromised customer routers, credential theft and ransomware target ISPs because they are infrastructure.
• Around-the-clock expectations. Subscribers expect service and answers at any hour, and outages are public within minutes.

How Promatics helps

We work alongside your team rather than replacing it:

• Network engineering support. Our network and connectivity services cover design reviews, routing and switching changes, Wi-Fi and wireless planning, firewall management and documentation across equipment from vendors such as Cisco, Sophos, WatchGuard, Extreme Networks and Dell. We help with hub, tree, star and mesh topologies as your footprint grows.
• Co-managed IT. Through co-managed IT we take on patching, monitoring, backups and internal user support for your staff, so your engineers can focus on the network.
• OSS/BSS integration. Business system integration connects subscriber management, provisioning, billing, payments, ticketing and accounting so activations, suspensions and invoices follow one process.
• Custom tools. Our custom software development team builds customer portals, coverage and availability checkers, installer apps and internal dashboards where off-the-shelf tools fall short.
• Security. Our cybersecurity services provide a layered stack aligned with recognised frameworks such as the NIST Cybersecurity Framework, hardened management access, logging and incident response planning.
• Extra hands. IT staff augmentation adds engineers or developers for build phases and projects.

For your own office and staff, our managed IT covers a fully remote, 24/7 help desk for managed-service clients with response targets set in the service agreement, system design and networking, software licence management, hardware procurement and inventory, cabling and phone systems, and on-site systems maintenance where your agreement includes it. We also handle vendor technical assistance, opening and escalating tickets with equipment manufacturers and upstream carriers. A virtual CIO provides strategic assessments, gap analysis and project management.

Nigerian regulatory and operating context

• NCC oversight. Telecommunications and internet service providers in Nigeria operate under the licensing and regulation of the Nigerian Communications Commission (NCC). Confirm the licence category, conditions and reporting duties that apply to your services with the NCC and your advisers.
• Consumer protection and unsolicited messages. The NCC publishes consumer protection rules and rules on unsolicited messages, including the Do-Not-Disturb service. Portals, billing and messaging systems should support these requirements.
• Critical infrastructure security. Operators of critical national information infrastructure have security and incident-reporting duties under the Cybercrimes Act (as amended) and to ngCERT. Track the requirements that apply to you with your advisers and build sound security practices now.
• Funding programmes. Public or development-finance broadband programmes may come with reporting requirements on build progress and service levels that your systems need to support.
• Data protection. Subscriber information is personal data under the Nigeria Data Protection Act 2023 (NDPA), enforced by the Nigeria Data Protection Commission. Breaches likely to risk individuals' rights and freedoms must be notified to the NDPC within 72 hours of becoming aware of them, and rules apply to transfers of personal data outside Nigeria.

This is general information, not legal or regulatory advice. Confirm your obligations with the NCC and your advisers.