Managed IT services
One agreement covers monitoring, support, management and security of your IT, for a fixed monthly fee.
Industries
IT and cybersecurity for Nigerian banks, microfinance institutions and insurers
Financial institutions and insurers are judged on availability, security and technology risk. We run and secure the IT behind branches, brokerages and back offices, and help prepare the evidence regulators and auditors expect.
Challenges we see
Microfinance banks, community lenders, insurers, managing agents and brokerages face big-bank pressures with far smaller IT teams.
Rising expectations
Technology, cyber, third-party and resilience risk, examined and needing evidence.
Small IT teams
One or two people run core systems, network, security and support.
Many third parties
Core banking vendors, switches, payment providers and cloud, each needing oversight.
Targeted fraud
Email compromise, account takeover, SIM-swap fraud and ransomware aimed at payments and claims.
Legacy systems
Old policy, claims and lending systems: slow reports, risky migrations.
Power and networks
Grid outages and link failures: slow transactions, missed deadlines, lost business.
More detail
- Expectations on technology and cyber risk, third-party risk and operational resilience now come up in examinations and board discussions, and each needs documented evidence.
- Core banking or policy administration systems are often carried by the same one or two people who handle the network, security and user support.
- Core banking vendors, card and switching processors, payment service providers, cloud providers and outsourced services hold data or run critical functions.
How Promatics helps
As your full provider (managed IT) or alongside your team (co-managed IT), we take patching, monitoring, projects, security operations and after-hours cover; your staff keep control of core systems.
24/7 help desk
Remote, for managed-service clients; response targets in the agreement.
Branch networks
Segmented; fibre plus a second ISP or 4G/5G failover; secure remote access.
Power resilience
UPS, inverter, solar and generator planning for branch IT.
Layered security
Privileged access, MFA, EDR, email security and logging, aligned with NIST CSF.
Your vendor programme
Due diligence questionnaires, right-to-audit and incident notification terms, and evidence.
- AssessIndependent review of controls and risks.
- DocumentPolicies, registers and evidence.
- PlanVirtual CIO: assessments, gap analysis, projects.
- ReportLending, claims and financial data reported without waiting on legacy exports.
What day-to-day IT also covers
- Priorities and response targets are written into the service agreement.
- Cabling and phone systems for branch openings and moves.
- Software licences and hardware are bought through authorised channels, with complete asset records for audits.
- On-site systems maintenance where your service agreement includes on-site work.
- We work directly with your core banking vendor, processors, telecom carriers and other vendors to open and escalate tickets.
AI, governed first. Before AI reviews documents, flags fraud or drafts letters: an inventory, a risk assessment per use, data protection and testing, through AI governance. Records that must stay in your environment can use open-weight models on your servers.
Nigerian regulatory and operating context
| Area | What applies |
|---|---|
| Banks, payments | The Central Bank of Nigeria (CBN): cybersecurity frameworks and guidelines for banks and payment service providers (governance, operations, cyber security, resilience) and oversight of technology vendors. Check the current circulars for your licence category. |
| Other operators | NAICOM (insurers, brokers), SEC Nigeria (capital markets) and PenCom (pensions), each with operational, technology and outsourcing guidance. |
| Data protection | NDPA 2023, enforced by the NDPC: risky breaches notified within 72 hours of becoming aware; large processors may have registration duties. Critical information infrastructure: incident reporting under the Cybercrimes Act and to ngCERT. |
| Anti-money laundering | Records and reports filed with the NFIU need reliable systems and retention. |
| Tax | VAT (7.5 %), withholding tax and payroll deductions recorded correctly for the Nigeria Revenue Service and state revenue services. |
| Access | Mobile-friendly, accessible member and client portals; WCAG 2.2 AA as the target. |
General information, not legal advice. We support readiness and documentation; we do not certify compliance or replace your compliance function.
Services for banks and insurance
AI governance and security
Policies, risk assessments, shadow AI discovery and security testing, with AI controls you can explain.
Cybersecurity services
Assessments, endpoint protection, email security, training, incident readiness, and 24/7 monitoring for managed-service clients.
Security assessments
Security in plain language: what could go wrong, how likely it is, what to fix first.
Privacy and compliance readiness
Privacy and security practices ready for regulators, clients, auditors and insurers, gaps fixed before anyone asks.
Data analytics and BI
Data from ERP, CRM and spreadsheets turned into trusted dashboards, on agreed definitions and governed access.
Related
ERP for insurers and benefits providers
Where an ERP fits beside policy and claims systems, what to modernise first, and Nigerian regulation.
Planning a big data migration
How to move large data platforms while the business keeps running, with a cutover checklist.
Lessons from the largest data breaches
Four lessons from large breaches, what they mean for you, and an NDPA-aware readiness checklist.
Talk to us about technology risk
Tell us how your IT runs today and what regulators, auditors or your board ask for. We will suggest a practical first step.