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Department: Engineering

Technical Writer (Enterprise / ERP Software)

Location:

Abuja, NG & Remote

About us:

We are an enterprise systems pioneer bringing ERP & customized business operating solutions to parts of the region that aren't serviced by traditional systems. We concentrate on providing safe, efficient enterprise systems to regions where this does not exist. Promatics has reinvented enterprise services by creating a seamless operating platform that provides fast and easy deployment to enable customers of all sizes to deliver services to anyone, anytime, anywhere.

Responsibilities::

  • Produce and maintain both internal and external technical documentation including product guides, technical guides, user guides, software manuals, etc
  • Produce and maintain both internal and external training material including product, implementation, support, configuration and integration training
  • Deliver training to customers and partners as well as to internal staff
  • Use photographs, drawings, diagrams, animation, and charts that increase users' understanding
  • Select appropriate medium for the message and the audience, such as manuals, online videos, or use the interactive technologies of the Web to blend text, graphics, multidimensional images, sound, and video
  • Travel nationwide to customer/partner locations to deliver training is required
  • Communicate with product designers and developers to understand product details
  • Produce and distribute tutorials to help end-users use a variety of applications
  • Research and collect usability feedback from customers, designers, and partners

Qualifications:

  • Extensive technical documentation/authoring experience, ideally in a complex ERP / enterprise software/business software product environment
  • Ability to translate highly technical information into easily understandable information for customers
  • Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Critical thinker and problem-solving skills
  • Team player
  • Excellent command of the English language and writing skills, other languages a bonus
  • Good knowledge of technical concepts surrounding software development, configuration and deployment
  • Good time-management skills
  • Great interpersonal and communication skills
  • Excellent presentation skills
  • Working knowledge of design software an advantage

Promatics Ltd. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Promatics is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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In order to extend and enhance our training and documentation delivery, Promatics is hiring a Technical Writer to work closely with customers as well as Product, Software and Delivery teams internally. The successful candidate will be passionate about improvements and motivated to operate independently within a ‘start-up style’ environment. This means fast-paced growth, lots of responsibility to create, getting involved in more than just the job role and adapting to frequent changes.